Just a friendly reminder that it’s best to submit a support ticket instead of sending emails or WhatsApp messages directly to our technicians. This way, we can ensure your request gets the attention it deserves and is tracked properly. It helps us respond more efficiently and keeps everything organized. Thanks for your understanding! We’re here to help!
Submitting a support ticket is important because it helps streamline the process and ensures that your issue is tracked and prioritized correctly. When you send a ticket, the whole team can see your request and collaborate to resolve it more efficiently. Plus, it helps us maintain a clear record of all enquiries, making it easier to follow up and prevent any miscommunication. By using the support ticket system, you’re helping us provide you with the best service possible!
Writing a support ticket instead of contacting one technician has several advantages:
1. **Team Visibility**: Your issue is visible to the entire support team, allowing for collaboration and quicker resolution.
2. **Prioritization**: Tickets can be prioritized based on urgency, ensuring that critical issues are addressed first.
3. **Documentation**: A ticket creates a record of your request, making it easier to follow up or refer back to if needed.
4. **Consistent Updates**: You’ll receive updates on the status of your ticket, so you’re always in the loop.
5. **Specialized Support**: If the original technician isn’t available, another team member can jump in without any delay.
By using the ticketing system, you help us provide the best support possible!
You can create a ticket here –> https://tickets.sinorrah.co.uk